About Authentic Kare

At Authentic Kare our service users are at the center of everything we do. We have various packages tailored to the needs of our service users. Contact us today to discuss your tailored package of care.

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Authentic Kare

Authentic Kare was established in 2014 with the aim to provide quality care to our service users. At Authentic Kare we aim to prioritise your individual needs established through the use of our person-centered approach.

Our Why (Purpose)

To provide safe, adaptable, quality, and compassionate care services for patients who cannot care for themselves so that the patient is comfortable, cared for, nurtured (children), and given a sense of worth and belonging, giving the patient’s family peace of mind regarding the wellbeing of their loved one and the state confidence that it has met its obligations.

Our Values

We consistently strive to deliver high quality and empathetic care to our clients that improves their wellbeing.

  • We only recruit capable employees that believe in the purpose and have similar values to the company.
  • We ensure employee awareness of good quality care requirements with communication and training.
  • We maintain robust supervision and audits of care delivery to identify and timely correct shortcomings.
  • Respond promptly and appropriately to client needs.

  • We show heart and consideration by remembering and acknowledging client personal events, likes and desires such as family, interests, food/drink preferences and events (birthdays).

We do the right thing for our clients in an honest, professional, caring and friendly way at all times.

  • Comply with care plans and legislative requirements in the best interests of our clients.

  • Honest and timely recording of client service and alerts on the care planner system by employees.

  • Encourage use of the company whistleblowing facilities to expose unacceptable practices to the executives for action.

  • We demonstrate our being worthy of client's and customer's trust by our actions.

We are fair in our dealings with our stakeholders (employees, customers, clients and suppliers).

  • Use only English for business communicating so that all present understand what is being said.

  • Management have an "open door" policy for employees to address concerns and issues to them.

  • Conflict and discipline is addressed fairly with both sides given the opportunity to have their say.

We respect all persons that we engage with.

  • Language used is polite and respectful. Swearing or vulgar language is unacceptable and the use of please and thank you expected.

  • We strive to provide a safe, pleasant and rewarding work experience for all employees.

We strive to run a compliant business delivering good quality services to our customers and clients.

  • We strive to operate a statutory compliant business provided good quality services.

  • We groom and dress in a smart, practical and hygienic manner, behave and execute our duties to achieve the company purpose.